Felicia Boudreaux

"I have been with this agency for over 10 years. As insurance agency go they seemed fine. There was an issue originally but I don't think much of it (I should have). I has a few claims in this time and my daughter (also with this agency because of me) a few more claims but I have paid on time with no lapses... ever. After discovering a discrepancy a few months ago I asked to have one of my services ended, the process to do so seem "shady", the lack of professionalism and transparency along with the lack of communication caused me to consider going elsewhere for my insurance needs; but my daughter was happy with they so I consider staying. (I have edited this part out of the review because it has been resolved...not by any effort on this agency part; but in fairness). I am not one to tell anyone not to do business with a company but I do suggest you be careful, don't take anything for granted, document everything and try (if you can, I was never given any person) confirm with someone in upper management and not just the location's staff. I am a trusting person by nature. Once, speaking with a person at this agency I was literally told "that I should not be so trusting". I'm going to end with that statement from this agency's higher level representatives."

"I needed a quote for closing and we all know how insurance people can be and I had to have an actual person provide a quote so my underwriter could have someone to contact so after being annoyed all day I was finally on the other end of the line with Morgan *insert sigh of relief* I felt like I was just having a chat with a long time friend. She was sweet, knowledgeable and very efficient! Thank you for understanding what I needed. (Because I didn't) Hopefully every thing goes well with closing 🤞 then we can finalize!"

"(Translated by Google) I was not happy with another agency and decided to switch to Boudreaux Agency Miss Liliana is very attentive, she helped me a lot with the agency transfer, in this agency they are always willing to help Miss DeeDee helped me with a new auto policy. (Original) No estaba conforme con otra agencia y decidí cambiarme con Boudreaux Agency La señorita Liliana es muy atenta, me ayudó mucho con la transferencia de agencia, en esta agencia siempre están dispuestos a ayudar La señorita DeeDee me ayudó con una nueva póliza de auto"

"(Translated by Google) Liliana Picazo treated me wonderfully, she helped me obtain a very complete policy at a very affordable price, she worked on my needs and budget- (Original) Liliana Picazo me atendió de maravilla me ayudo a obtener una póliza muy completa y con un precio bastante accesible, trabajo en mis necesidades y presupuesto-"

"I previously had insurance here a few years ago and have no idea why I left. First of all, Dede was the best agent I’ve ever had dealing with insurance ever. She found a way to cut my monthly payments by more than 60%, while also adding renter’s insurance. My deductibles were cut by more than 75%as well. She was pleasant, friendly plus more. I would and will be recommending her to everyone who asks me about insurance from here on out. Definitely a 5 star agent as well as establishment at Boudreaux State Farm."

"Ms Morgan Pfeil is so patient and passionate to help my daughter and son in law get out a bad situation with a different insurance company that they where lied to and overcharged. We actually got admission from the other insurance company to admit they lied.Can't thank this office and Ms.Morgan enough."

"After riding dirty for a year and nearly getting ran into multiple times, I walked in thinking I'm about to get an auto insurance quote that would be sky high but Nia Jordan was able to get it down to less than half of what I expected. Her knowledge of the business proved superior as she informed me on all discounts that were applicable to my policy and the ones that were not and why. In addition, her explanations and examples as to the specific lines of coverage that are under the overall policy were spoken in terms that were understandable and relatable. Her efforts proved that it was not just about getting a customer to sign a policy but about myself, the individual, by making sure I was covered in other aspects of life besides auto insurance and that I had a proper well-being. All-in-all, the experience was quick, caring and informative but most importantly I got a cheap policy! Thank you Nia Jordan!"